When will the items ship?
For overseas/international backers all items will be shipped at the same time in most cases (when all items are in stock in 2020) unless separate arrangements are made by contacting us at [email protected]
The following items are expected to ship in 2019: Summer of Lovecraft ebook, Writing as Life by William F. Nolan (ebook and paperback), surprise ebooks/trade paperbacks/signed limited hardcovers, Joshua Hoffine Horror Photography Book deluxe signed and numbered slipcased hardcover.
The following items are expected to ship by 2020: The Cabin at the End of the World Special Edition by Paul Tremblay, Malorie: A Bird Box Novel Special Edition by Josh Malerman, Richard Laymon’s Midnight’s Lair Special Definitive Edition, Writing as Life by William F. Nolan (signed & numbered hardcover).
Last updated: July 21, 2019 15:58
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.